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Ӎ*o90:#g:kW|6aܢn\g\dfal zS0@#fX-AeLXVV *؊ Rg![4g\qd'*6 #a$0FH #a$0FH #a$0FH #a$0FH #a0l/X4IENDB`B(n ~(  , Chart MSGraph.Chart.80*Microsoft Graph Chart Chart MSGraph.Chart.80*Microsoft Graph Chart Chart MSGraph.Chart.80*Microsoft Graph Chart Chart MSGraph.Chart.80*Microsoft Graph Chart Chart MSGraph.Chart.80*Microsoft Graph Chart Chart MSGraph.Chart.80*Microsoft Graph Chart Chart MSGraph.Chart.80*Microsoft Graph Chart Chart MSGraph.Chart.80*Microsoft Graph Chart Chart MSGraph.Chart.80*Microsoft Graph Chart Chart MSGraph.Chart.80*Microsoft Graph Chart Chart MSGraph.Chart.80*Microsoft Graph Chart Chart MSGraph.Chart.80*Microsoft Graph ChartN/ 0|DTimes New Romanll,ׯ0DTrebuchet MSanll,ׯ0" DTahomaet MSanll,ׯ0"0DWingdingsMSanll,ׯ0@DArialngsMSanll,ׯ0G.  @n?" dd@  @@``  *- R\    8:;       su ) tL<J"\ ] *-          { KJh76g{(- >95 =* q ccaUb ,  !."""$%''%))+-//1f$$//242K789: K;<b>?6ADB@CADUEEFGGHIJKLM"$abʧBu_= R$JfZ*jX/@= R$Ӭ,[w^d lPsu}"$}iH[#'b)/%:"$l q_t#] LR$e2pW(c0"X"$>< =2tM+ #"$EkC]D<0#QYC 3"$(y/2m O8"$sFcA"$0z1=B RR$,VVZLX"$|Uu+*~ʁI[j"$j&k}`+\%"$\M} v*d!Z W,"$6F44/O P 6b$%[E7cW|l& 8 Summary$6    Key Points Manvik gets a very good assessment overall: 78% of customers gave Manvik 7 out of 10 or higher 7.9/10 the average in Ireland 7.6/10 the average in the UK The UK / Ireland difference is slight in reality. Expertise and Experience more highly rated in Ireland than in the UK Very good business understanding Very helpful at diagnosing cause of problems Good at keeping up with technological changes and developments Innovation and anticipation of needs are relatively less important to customers while business understanding and problem diagnosis are claimed as critical. It is most important to keep customers informed of progress and to communicate in a timely and clear manner. Although most rate Manvik well for keeping customers informed of progress, there is evident scope for improvement._ZmZEZZ ZsZ_mE s  Key Points rKeeping to promises made about deadlines is a key requirement and an area in which the Manvik companies rate well in both territories. Manvik are rated highly and easy to do business with, but less than half strongly agree that they have exceeded expectations 47% in Ireland 34% in the UK Most customers do agree to some extent however, but it would be desirable to boost the extent of strong agreement if possible. This data is encouraging but will benefit from the context provided by a longitudinal assessment. An objective should be to boost the proportion giving Manvik 9 or 10 out of 10 (rather than merely 7 out of 10).LR&R85Overall Assessment$6   ,Manvik Mark Out Of Ten Base: 103 Respondents&-,  3Overall Assessment Of Manvik Base: 121 Respondents&43  CHappy To Refer Manvik To A Colleague In A Similar Situation To You?&DCC  Nature of Respondents$6   Customer Sample Overview  !Experience / Expertise Assessment&"!0!   XCritical Aspects Vis a Vis Experience & Expertise Base: 121 Manvik Clients, UK & Ireland"Y2'X     &  {Of these five aspects, which is most important to you? Base: 60 Manvik Ireland 61 UK (49 Manvik UK / 12 Wastetec) 6|6C&q   7Expertise & Experience Assessment Base: 121 Respondents"8"7   Communication$ 6    >Importance of Communications Facets Base: 121 Manvik Customers,?$ ? EOf these five communications aspects, which is most important to you?FF F :Assessment of Manvik Communications Base: 103 Respondents:";$:  Other Assessments$6   ;Importance of Facets Base: 121 Manvik Clients, UK & Ireland"<'$ &  :Of these three attributes, which is most important to you?;; ; (Manvik Performance Base: 121 Respondents&)(  Spontaneous Observations$6   BOne thing that Manvik should preserve in their customer service: ICC C COne thing that Manvik should preserve in their customer service: IIDD D DOne thing that Manvik should preserve in their customer service: IIIEE E COne thing that Manvik should preserve in their customer service: IVDD D BOne thing that Manvik should preserve in their customer service: VCC C COne thing that Manvik should preserve in their customer service: VIDD D DOne thing that Manvik should preserve in their customer service: VIIEE E EOne thing that Manvik should preserve in their customer service: VIIIFF F COne thing that Manvik should preserve in their customer service: IXDD D FOne thing that Manvik could do to improve their customer experience: IGG G GOne thing that Manvik could do to improve their customer experience: IIHH H DOne thing that Manvik should preserve in their customer service: IIIEE E COne thing that Manvik should preserve in their customer service: IVDD D BOne thing that Manvik should preserve in their customer service: VCC C COne thing that Manvik should preserve in their customer service: VIDD D DOne thing that Manvik should preserve in their customer service: VIIEE E EOne thing that Manvik should preserve in their customer service: VIIIFF F   0` @EoOV` @Eff؂o` MMMwww` 33f3Ƨgzf` 3ffE` JH3f̙ff` 33̙fRP` =bf` *.3ſ*.3恈` *.3ſ*.3|>?" dd@?lZd@d lZ@HP n?" dd@   @@``PL   @ H P`PpH @HPH   @ H P  Q1(   ? 0X "4   T Click to edit Master title style! ! @   Rectangle: Click to edit Master text styles Second level Third level Fourth level Fifth level#" ``1  RClick to edit Master text styles Second level Third level Fourth level Fifth level!     S B 6  "    =J.9217   H 6 " l* (2   \ N c &N1P4A"E2H  0޽h ? *.3ſ*.3| Blueprint 0   [S(   E 6  "``   \* L 6 "p B  C 0  "    T Click to edit Master title style! !P N C A"` S s *"l X 6P}" m tIMAGE HERE INTO GREY AREA."(2   Z 6o "sG  } August 2009: (wn      [ 0u " tTelephone Research& wn  H  0޽h ? *.3ſ*.3|<0 @<L(  T  <  6ʺ  @&    X*    6˺  { &   Z*  d  c $ ?]^      6Hͺ   ;   RClick to edit Master text styles Second level Third level Fourth level Fifth level!    S   <ں  0@V    X*    <ں  0{ V   Z*  H < 09g ? 3380___PPT10.ɕI  P8(  8  0  @9    \*   0(  z 9   ^*   6H  5@n    \*   6  5z n   ^* H 8 09g ? ̙3380___PPT10.30N0 B:p 4(  4 4 6   =Manvik Customer Service Review Full Year Analysis 2008 - 2009>>=  J 4 C "A logoT#t 4 <4 j * i Prepared for:    X 4 S 0eACTR_0154V 4 0޽h ?"` =x___=xy___PPT10Y+D='  = @B +} 0 p$(  r  S 8 ?4    r  S  @`1   H  0޽h ? *.3ſ*.3|___PPT10i.p+D='  = @B +s 0 p (  ~  s *x ?0   N  c &A  `^V  0޽h ?"` @Eff؂o___PPT10i.P+D='  = @B + 0 0(  x  c $X ?4    x  c $ @`1   H  0޽h ? *.3ſ*.3|___PPT10i.p+D='  = @B + 0 0(  x  c $# ?4    x  c $$ @`1   H  0޽h ? *.3ſ*.3|___PPT10i.p+D='  = @B +s 0  (  ~  s */ ?0   N  c &A  `^V  0޽h ?"` @Eff؂o___PPT10i.P+D='  = @B +}  0    $ (  x  c $3 ?4     0 HA ?@H'   F  0\: ,`< hMean 7.77 7.93 7.60 7.60 7.58ii&Q   &   <d@ / 3 7 8 9 10  $       0E 7"  Manvik Ireland (60)    f   <H :@ DNB: Nobody gave Manvik Companies scores of 1, 2, 4, 5 or 6 out of 10 EED    00V U_ { All Companies     f   0$_ 7  y All UK (61)      f   0i 7tJ} |Manvik UK (49)    f   0)Jt s   #  6H N J y)Overall, I would rate service very highly**)  %  6 N s#Manvik are easy to do business with$$#  '  6 T  y)Manvik has met or exceeded my expectation**)  (  <x  dIRL (60)      )  <X  cUK (61)     *  <X   dIRL (60)      +  <   cUK (61)     ,  < Zf dIRL (60)      -  <8 p| cUK (61)    H   0޽h ? *.3ſ*.3|___PPT10i.+D='  = @B + 0  (  r  S  ?4      NA ? "`)   <x   v IRELAND (60).      <d   qUK (61).    <T Fgw .Yes No Don t know0  P    < !   6Manvik UK 6% Wastetec 17%* (* 2 out of 12 respondents)77 2   !  XB  0D@  H  0޽h ? *.3ſ*.3|___PPT10i.ж떪+D='  = @B +s 0  (  ~  s * ?0   N  c &A  `^V  0޽h ?"` @Eff؂o___PPT10i.P+D='  = @B +A 0 ,@$@I?(  x  c $t ?4    = e@   #"B6 e@   Z жж?5 @  S101  @``  Z жж?{ 5  R47  @``  Z жж? {  jDealing with Manvik 6+ years  @``  Z жж?5@  R99  @``  Z жж?{ 5  R74  @``   Z  жж?{  kDealing with Manvik 1-5 years  @``   Z жж?50@ R98  @``   Z! жж?{ 05 R12  @``   Z* жж?0{  } Wastetec  @``   Zh4 жж?5k@0 R98  @``  ZP= жж?{ k50 R49  @``  Z8F жж?k{ 0 \ Manvik UK  @``@ + T P жж?5 @ F>6___PPT9 f97.x" dZB  @``@ , THZ жж?{ 5 F>6___PPT9 f87.x" dZB  @``C - Tc жж? { F>6___PPT9 iSenior ,p" dZB  @``G . ZPm жж?5 @ F>6___PPT9 g106.x" dZB  @``F / Zw жж?{ 5 F>6___PPT9 f34.x" dZB  @``I 0 Zg жж? { F>6___PPT9 iJunior ,p" dZB  @``@ 1 T, жж?5F @ F>6___PPT9 f98.x" dZB  @``@ 2 T жж?{ F 5 F>6___PPT9 f43.x" dZB  @``W 3 T жж?F { F>6___PPT9 }One of a number of contacts,p" dZB  @``G 4 Z жж?5 @F F>6___PPT9 g101.x" dZB  @``F 5 Z жж?{ 5F F>6___PPT9 f78.x" dZB  @``U 6 Z жж? { F F>6___PPT9 uMain Manvik contact,p" dZB  @``@ 7 T жж?5@kF>6___PPT9 f98.x" dZB  @``@ 8 T жж?{ 5kF>6___PPT9 f61.x" dZB  @``L 9 T жж?{ kF>6___PPT9 rAll UK Customers,p" dZB  @``G : Z жж?5@F>6___PPT9 g102.x" dZB  @``F ; Z жж?{ 5F>6___PPT9 f60.x" dZB  @``P < Zt жж?{ F>6___PPT9 pManvik Ireland,p" dZB  @``c = TX жж?5U@F>6___PPT9 Index.x" dZB    @``a > T жж?{ U5F>6___PPT9 No..x" dZB    @``P ? Z  жж?U{ F>6___PPT9 p,p" dZB   @``| @ Z$ жж?5e@UF>6___PPT9 "RELATIVE SATISFACTION (Base: 100)D#x" dZF F  @``[ A Z% жж?{ e5UF>6___PPT9 {NUMBER OF CUSTOMERS2x" dZF  @``k B Z жж?e{ UVNF___PPT9(  {Dp" dZf F  @``B G TжжjJ ?e{ eB H TжжjJ ?eUB I TжжjJ ?@e@UB J TжжjJ ? { B K TжжjJ ?{ e5eB L TжжjJ ?UB M TжжjJ ?5e@eB P TжжjJ ?@U@B R TжжjJ ?B V TжжjJ ?@@B X TжжjJ ?kB \ TжжjJ ?@@kB ] TжжjJ ?k0B ` TжжjJ ?@k@0B a TжжjJ ?0B d TжжjJ ?@0@B e TжжjJ ? B h TжжjJ ?@@ B i TжжjJ ?  B l TжжjJ ?@ @ B m TжжjJ ? F B p TжжjJ ?@ @F B q TжжjJ ?F  B t TжжjJ ?@F @ B u TжжjJ ?  B x TжжjJ ?@ @ B y TжжjJ ?  B | TжжjJ ?@ @ B  TжжjJ ?{ 5 B  TжжjJ ?5 @ fB  61 ?@fB  61 ? @ fB  61 ? @ *  <: - bJunior contacts a little more satisfied, with Irish customers also a little more positive than UK. cc b  H  0޽h ? *.3ſ*.3|___PPT10i.pg+D='  = @B +s 0  (  ~  s * ?0   N  c &A  `^V  0޽h ?"` @Eff؂o___PPT10i.P+D='  = @B +t, 0 ++5a+(  x  c $C ?4     0 HA ?@ @   n' . I! ] #"2&L(C]     ZlS жж?@ I! Q6  @``   Z ^ жж?7 @! Q2  @``   Zd жж?.  7! Q2  @``   Z8o жж?@6 I  R47  @``   ZV жж?76 @  R24  @``  Z жж?. 6 7  Q9  @``  Z жж?@J I6  R82  @``  Z жж?7J @6  R63  @``  Z{ жж?. J 76  R33  @``  Z4 жж?@`IJ  R75  @``  Zd жж?7`@J  R49  @``  Zl жж?. `7J  R24  @``@ ! TH жж?@I`F>6___PPT9 f85.x" dZB  @``@ " T жж?7@`F>6___PPT9 f72.x" dZB  @``@ # T жж?. 7`F>6___PPT9 f55.x" dZB  @``F $ Z жж?@IF>6___PPT9 f93.x" dZB  @``F % Z жж?7@F>6___PPT9 f85.x" dZB  @``F & ZP жж?. 7F>6___PPT9 f75.x" dZB  @``? ' T жж?@LIF>6___PPT9 e%.x" dZB  @``? ( T жж?7L@F>6___PPT9 e%.x" dZB  @``E ) Z жж?. L7F>6___PPT9 e%.x" dZB  @``S * Z жж?@ILF>6___PPT9 s Most Fourth2 x" dZ F  @``] + Z жж?7@LF>6___PPT9 }Most / Second / Third2x" dZF  @``U , Z) жж?. 7LF>6___PPT9 u Most / Second2x" dZF  @``B - TжжjJ ?. 7B . TжжjJ ?. . LB / TжжjJ ?IILB 0 TжжjJ ?. !7!B 1 TжжjJ ?7@B 2 TжжjJ ?. L. B 3 TжжjJ ?@IB 4 TжжjJ ?ILIB 5 TжжjJ ?. . B 6 TжжjJ ?IIB 7 TжжjJ ?. . `B 8 TжжjJ ?II`B 9 TжжjJ ?. `. J B : TжжjJ ?I`IJ B ; TжжjJ ?. J . 6 B < TжжjJ ?IJ I6 B = TжжjJ ?. 6 .  B > TжжjJ ?I6 I B ? TжжjJ ?.  . !B @ TжжjJ ?I I!B I TжжjJ ?7!@!B J TжжjJ ?@!I!XB _ 0D3f   ` <0 @ KAn accurate understanding of the customers business is most highly regarded LLK   a <6 W!  jMost Important   H  0޽h ? *.3ſ*.3|___PPT10i.+D='  = @B +x 0 (  r  S ! ?4    0 BA ?@XB   &  <x t&= hDiagnosing problems Understanding your business Keeping up with technology Anticipating needs Innovation"ii i k  0tU  X !Most Important 2nd 3rd 4th Least "!   6  0V  zBusiness understanding more highly rated in the UK, whereas it is no more highly prized, in Ireland than problem diagnosis {{z  H  0޽h ? *.3ſ*.3|___PPT10i.+D='  = @B + 0 a(  r  S (_ ?4     0 BA ?@    A 0` 'Q })Has a good understanding of your business*Z* )  B 6d %D # q9Is helpful in diagnosing the causes of your problem areas:Z:  C 6a % Z"Is good at anticipating your needs#Z#  D 6l % ]%Tends to adopt an innovative approach&Z&  E 6q % # v>Keeps up with new developments & technology in your industry?Z?  F 0x ( pStrongly Agree Somewhat Agree Neither Agree nor Disagree Strongly Disagree Don t knowpP2P8Pc b   G < $Wc  dIRL (60)      H < $  cUK (61)     Y <t $% dIRL (60)      Z <Ў $dp cUK (61)     [ <l $ dIRL (60)      \ <L $6B cUK (61)     ] < $+ 7  dIRL (60)      ^ <4 $v  cUK (61)     _ < &z  dIRL (60)      ` < &  cUK (61)     a 0  &Irish assessments generally all higher ''&  H  0޽h ? *.3ſ*.3|___PPT10i.+D='  = @B +s 0  (  ~  s *` ?0   N  c &A  `^V  03f޽h ?"` @Eff؂o___PPT10i.P+D='  = @B +! 0 80(  x  c $, ?4    0 HA ?@>m)   t  0L  ? *Most Important 2nd 3rd 4th Least +*   H  0޽h ? *.3ſ*.3|___PPT10i.+D='  = @B +I 0 `X (   x   c $\ ?4      0 HA ?@XB   *   0 &  Keeping Informed of Progress Timely and Clear Communications Treating Your Staff Well Keep Informed Of Changes Listening to Us(d8d (d8 d(d8Zd*(d   j   0h x  Most Important 2nd 3rd 4th Least!   { H   0޽h ? *.3ſ*.3|___PPT10i.+D='  = @B + 0 +^(  x  c $ ?    0 HA ?@]      04  ( Strongly Agree Somewhat Agree Neither Agree nor Disagree Somewhat Disagree Strongly Disagree Don t know~PPP 2t  t   0 % =Manvik notify us promptly of relevant changes & seek approval>> =   6  w  i/Communications with Manvik are clear and timely00   6 4  )Manvik listen well to what we have to say** )   6\  3& 1Manvik keep you sufficiently informed on progress22 1   6 % AManvik treat us professionally, with respect, dignity & priorityBB A   < S_  dIRL (60)        <t   cUK (61)     # 0  .Again Irish assessments are much more positive //.   $ <" 7C  dIRL (60)      % <<&   cUK (61)     & <+ &  dIRL (60)      ' <(% &L X  cUK (61)     ( <L3  dIRL (60)      ) <7 1= cUK (61)     * <\=  dIRL (60)      + <TA  cUK (61)    H  0޽h ? *.3ſ*.3|___PPT10i.+D='  = @B +s 0  (  ~  s *I ?0    N  c &A  `^V  0޽h ?"` @Eff؂o___PPT10i.P+D='  = @B + 0 5L(  x  c $M ?4      0 HA ?@gpd   H  0޽h ? *.3ſ*.3|___PPT10i.+D='  = @B +g 0 ~v(  x  c $tS ?4      0 HA ?@XB     0U    Most Important 2nd LeastD    0a    @Provide us with good metrics to measure our return on investment AA@   6Z ]T b&Keep promises made to you on deadlines ''  6di ])  n2Are helpful beyond the boundaries of your contract 33H  0޽h ? *.3ſ*.3|___PPT10i.+D='  = @B +  0    ? (  x  c $p ?4      0 HA ?@]   8   0r  Strongly Agree Somewhat Agree Neither Agree nor Disagree Strongly Disagree Don t knowPPnP P (h g    0d O @Provide us with good metrics to measure our return on investmentAA@   6h p( S< `&Keep promises made to you on deadlines''  6, ~ J l2Are helpful beyond the boundaries of your contract33  <  dIRL (60)       <  cUK (61)      <   dIRL (60)       <   cUK (61)      < Zf dIRL (60)       <Ф p| cUK (61)    H  0޽h ? *.3ſ*.3|___PPT10i.+D='  = @B +s 0  (  ~  s *ܭ ?0k     N  c &A  `^V  0޽h ?"` @Eff؂o___PPT10i.P+D='  = @B +J 0 JI G3I(  $r $ S ̲ ?4     H r9  3 #"bVelllllllllmllllll\r  3 Z  жж?  g2h    @`` 3 Zh жж? g-h    @`` 3 Z, жж?r uCant think of any`    @`` 3 Z жж?  g2h    @`` 3 Z$ жж? g-h    @`` 3 Z< жж?r Basically they kind of, the reps come around and they're very approachable, you get to know your rep, we have daniel comes around, he s very friendly very approachable, you don't feel like you're forgotten` &n  Z  @`` 3 Z жж?}  g-h    @`` 3 Z< жж?} g2h    @`` 3 Z жж?r} Back up and maintenance service `     @`` 3 Z жж? } g2h    @`` 3 Z жж?} g-h    @`` 3 Z" жж?r} |Availability of vehicles`    @`` 0 T+ жж?I  c-    @`` 0 Td4 жж?I c2    @`` 0 T> жж?rI nDelivery times    @`` 0 ZG жж? I c-    @`` 0 ZO жж? I c2    @`` 0 ZX жж?r I nCommunications    @`` 0 Tb жж?   c2    @`` 0 Tk жж?   c-    @``0 0 T$m жж?r   DCommunications/basically keeping us informed of progress and updatesEE  E  @`` 0 Z} жж?{   c2    @`` 0 Z жж?{   c-    @`` 0 Z жж?r{   Communication/ well maybe not, no that s where they fall down/ no idea off the top of my head^^  ^  @`` 0 Tԙ жж? {  c2    @`` 0 T жж? {  c-    @``  0 T( жж?r {  ~Communication really/ with us.    @`` 0 Z, жж?G   c-    @`` 0 Z4 жж?G   c2    @`` 0 Zd жж?rG   #Communication and meeting deadlines$$  $  @`` 0 T жж? G  c2    @`` 0 T0 жж? G  c-    @`` 0 T жж?r G  3Communication / product information and integration44  4  @`` 0 Z0 жж?   g2h    @`` 0 Z` жж?   g-h    @`` 0 ZD жж?r   q Communication`    @`` 0 T  жж?y   g2h    @`` 0 T\ жж?y   g-h    @``: 0 T< жж?ry   JCommutations/just giving more on what's going on and informing of changes/K`K  K  @`` 0 Z & жж? y  g2h    @`` 0 Z/ жж?y  g-h    @``p 0 Z 9 жж?ry  zClose contact with business - not on sale businesses only but one to one business and being helpful with anything you need{`{  {  @`` 0 T6___PPT9 f61.x" dZB  @``` 0 T жж?VNF___PPT9(  v60>x" dZb B  @``f 0 Zp жж?rVNF___PPT9(  vBase<p" dZb B  @``v 0 Z8 жж?9 VNF___PPT9(   MANVIK UKF x" dZ f F  @``{ 0 Z  жж?9VNF___PPT9(  MANVIK IRELANDFx" dZf F  @``k 0 Z жж?r9VNF___PPT9(  {Dp" dZf F  @``~B 0 NжжjJ ?r ~B 0 NжжjJ ?9~B 0 NжжjJ ?9~B 0 NжжjJ ?r B 0 TжжjJ ?r9 9B 0 TжжjJ ?r9rB 0 TжжjJ ? 9 B 0 TжжjJ ?r H $ 0޽h ? *.3ſ*.3|___PPT10i.pg+D='  = @B +< 0 ;;P;LG;(  8r 8 S  ?4     : `  L #"RF`  L T жж?"` c2    @`` L T жж?"`Q c-    @`` L TH жж?"`Q xDifficult one... I think really spose its honesty, if someone rings up they need a vehicle, they stick to their promisesyy &   T  @`` L Z<' жж?"` c2    @`` L Zp0 жж?"`Q c-    @`` L Z: жж?"`Q Do what there doing what there doing at the mo. If we need plant or equipment for them to be abler to provide it give us what we want    @`` ~L TC жж?"`s c-    @`` }L TL жж?"`Qs c2    @``! |L TN жж?"`Qs 'Do what they say they do, keep promises((  (  @`` {L Z_ жж?"`s c2    @`` zL Zg жж?"`Qs c-    @``) yL Z@j жж?"`sQ )Doing what they say they're going to do/ **  *  @`` xL Tz жж?"` c2    @`` wL T̃ жж?"`Q c-    @``< vL T жж?"`Q 4Em, preserve would be the support/ technical support55  3  @`` r: ZX жж?"` c2    @`` p: ZП жж?"`Q c-    @`` n: Z жж?"`Q Em, the getting the jobs done quickly, keeping the vehicles on the road, its a quick service, minimise down time on the vehicles on the road    @`` l: T жж?"`  c2    @`` j: T жж?"`Q  c-    @``h h: Tt жж?"`Q  nFace to face he's always in here i think its good business i get loads of high people come in and there honestoo  o  @`` f: Z жж?"` <  \   @`` d: Z жж?"`Q <  \   @`` b: Z( жж?"` Q<  Z   @`` `: T жж?"`< T  \   @`` ^: T жж?"`Q< T  \   @`` \: T жж?"`< QT  Z   @`` Z: Z жж?"`T   \   @`` X: ZT  жж?"`QT   \   @`` V: Z жж?"`T Q  Z   @`` T: Z  жж ?"`   \   @`` R: Z* жж ?"`Q   \   @`` P: Z3 жж ?"` Q  Z   @`` N: Z< жж?"` Y  \   @`` L: ZE жж?"`Q Y  \   @`` J: ZN жж?"` QY  Z   @`` H: ZhW жж ?"`Y q \   @`` F: Z_ жж ?"`QY q \   @`` D: Zh жж ?"`Y Qq Z   @`` B: Zq жж?"`q  \   @`` @: Zz жж?"`Qq  \   @`` >: Zh жж?"`qQ  Z   @``> e8 T жж?aF>6___PPT9 d61,x" dZ  @``> d8 T$ жж?QaF>6___PPT9 d60,x" dZ  @``d c8 ZL жж?aQVNF___PPT9(  tBase:p" dZ"  @``t b8 Z  жж?`aVNF___PPT9(   MANVIK UKD x" dZ &  @``y a8 Z жж?Q`aVNF___PPT9(  MANVIK IRELANDDx" dZ&  @``i `8 Z  жж?`QaVNF___PPT9(  yBp" dZ&  @``~B 8 NжжjJ ?Q`Q ~B 8 NжжjJ ?` B 8 TжжjJ ?``B 8 TжжjJ ?` B 8 TжжjJ ?` B 8 TжжjJ ?  fB 8L 6jJ ?aafB DL 6jJ ?H 8 0޽h ? *.3ſ*.3|___PPT10i. 0/+D='  = @B +h? 0 >w>pAH>(  @r @ S x ?4     ]=  H #"ZN{ H BLg ?"`V c-    @`` H Bx ?"`HV c2    @``? H B ?"`H WFeedback to customers / innovative feedback to customers, new products coming on streamXX  X  @`` H B ?"`V c2    @`` H B ?"`HV c-    @`` H B  ?"`H l Friendliness      @`` H B ?"`Vm c-    @`` H B ?"`HVm c2    @``? H B ?"`Hm WGetting the products out on time its what i know of them that they don't really do thatXX  X  @`` H B 1 ?"`Vm5 c-    @`` H B" ?"`HmV5 c2    @`` H BC ?"`mH5 /God, the diagnosis and sorting my problems yeah00  0  @`` H BK ?"`V5 c-    @`` H BU ?"`H5V c2    @`` H Bx^ ?"`5H l Good back up      @``  H Bg ?"`V c-    @``  H BDp ?"`HV c2    @`` H B0y ?"`H nGood relations    @`` H < ?"`V^  c2    @`` H < ?"`HV^  c-    @`` H < ?"`H^  /Good value/ good equipment at competitive costs00  0  @`` H B ?"`V^ W  c2    @`` C B ?"`H^ VW  c-    @`` C Bh ?"`^ HW  pGood worker relationships / well good working relationships with the people that need it / I m not sure, I m not really sure on that one    @`` C < ?"`VW   c2    @`` C <p ?"`HW V  c-    @`` C < ?"`W H  k Hard to say      @`` C B ?"`V   c-    @`` C B ?"`H V  c2    @``. C B ?"` H  FI don't know, they're actually unbelievably good/ keeping to deadlinesGG  G  @`` C < ?"`V "  c2    @`` C <8 ?"`H V"  c-    @`` C < ?"` H"  "I don't know / I mean, its, we've not used em for 3 years so.... / I just don t knowUU &+  (  @`` C Bx ?"`V"   c2    @`` C BL ?"`H" V  c-    @`` C B| ?"`" H  1I don't know really were happy with their service22  2  @`` C <X, ?"`V T  c-    @`` C <x4 ?"`H VT  c2    @`` C <& ?"` HT  2I don't know what to say, I suppose , I don't know33  3  @`` C B`G ?"`VT   c-    @`` C BP ?"`HT V  c2    @`` C BJ ?"`T H  l I don't know      @`` C <\b ?"`V  c2    @`` C <k ?"`H V c-    @`` C <m ?"` H &I don't know/their staff are excellent''  '  @`` C B} ?"`V c-    @`` C B ?"`HV c2    @``8 C B ?"`H PI don't think as far as customer service goes that anything should be preserved!QQ  Q  @``F @ < ?V|VNF___PPT9(  t61<h" db B  @``F @ < ?H|VVNF___PPT9(  t60<h" db B  @``L @ B ?|HVNF___PPT9(  tBase:`" db B  @``[ @ B ?V|VNF___PPT9(   MANVIK UKD h" d f F  @``a @ B ?HV|VNF___PPT9(  MANVIK IRELANDDh" df F  @``Q @ B ?H|VNF___PPT9(  yB`" df F  @```B ,A 0jJ ?||`B .A 0jJ ?HH`B 1A 0jJ ?VV`B 5A 0jJ ?fB &A 6jJ ?fB (A 6jJ ?fB )A 6jJ ?fB 'A 6jJ ?H @ 0޽h ? *.3ſ*.3|___PPT10i.r+D='  = @B +[A 0 r@j@;U@(  Pr P S  ?4     P? } U #"RFI} U T  жж?"`@ _2    @HP U TTn жж?"`@ _-    @HP U TD жж?"`  I dunno, ...  &    @HP U Z  жж?"`@/ _-    @HP U Z  жж?"`@/ _2    @HPW U Z жж?"`/ [I suppose being on time like you know, you know have parts and stock and everything on time\\  \  @HP U T\ жж?"`@/) _-    @HP U TH( жж?"`/@) _2    @HP U TP* жж?"`/) I suppose efficiency/ well i suppose they're a good company to deal with they very much know what they're talking about. We know our problems will be sorted out    @HP U Z0< жж?"`@) _-    @HP U Z0E жж?"`)@ _2    @HP U Z`G жж?"`) DI suppose excellent service / well its, in our business, its minimising downtime what s important to ushh &=   !  @HP U TLY жж?"`@] _-    @HP U TTb жж?"`@] _2    @HP> U T\d жж?"`] HI suppose the back up really. I suppose the service is good. The back upII  I  @HP CT Zv жж?"`@}hVNF___PPT9(   MANVIK UKF x" dZ f F  @HP AT Zl жж?"`}@hVNF___PPT9(  MANVIK IRELANDFx" dZf F  @HPu ?T Z4 жж?"`}hVNF___PPT9(  wDp" dZf F  @HPJ =T T жж ?"`@hF>6___PPT9 b61.x" dZB  @HPJ ;T T жж ?"`h@F>6___PPT9 b60.x" dZB  @HPp 9T Z жж ?"`hVNF___PPT9(  rBase<p" dZb B  @HP %P ZL жж?"`@  _-    @HP $P Z жж?"` @ _2    @HP #P Z` жж?"`  #Just keep doing what they are doing$$  $  @HP "P Tx жж?"`@   _2    @HP !P T жж?"` @  _-    @HP  P TL жж?"`   It is our biggest bug is the cost, the delivery/ the staff, i usually speak to Nikki, i rate her very highly, its Nikki i speak to, she's very good    @HP P Z жж?"`@   _2    @HP P Z( жж?"` @  _-    @HP P Z жж?"`   I would say just that personal approach, making you feel valued, picking up the phone and speaking to someone who you know and have dealt with and treats you well    @HP P T жж?"`@n   _2    @HP P T жж?"`n @  _-    @HP' P T жж?"`n   1I would reduce the delivery cost of the vehicles/22  2  @HP P Z# жж?"`@% n  _2    @HP P Z, жж?"`% @n  _-    @HP P Z / жж?"`% n  I think that the listening side of things, they are very aware of what our needs are/ lets see, its really to do with communication, they understand what we need and are usually able to provide it    @HP P T\A жж?"`@+ %  _2    @HP P T|I жж?"`+ @%  _-    @HP P TK жж?"`+ %  I think its the flexibility more than anything/ for example they carried out repairs on very short notice but also being able to understand our needs and the nature of the repairs    @HP P Z] жж?"`@+  _2    @HP P Zf жж?"`@+  _-    @HP# P Zp жж?"`+  'I think its hard to say / communication((  (  @HP  P Ty жж?"`@ _-    @HP  P TT жж?"`@ _2    @HP  P T жж?"` VI suppose keep us informed and constant constant contact keep us informed about what s going on and the progressqq &(  A  @HP  P Z жж?"`@] _-    @HP  P Z жж?"`]@ _2    @HP P Z жж?"`] I suppose, that s hard one to answer, there's many variations/ no they ve been very helpful to mebb  b  @HP~B P NжжjJ ?}~B P NжжjJ ?@}@~B :T NжжjJ ?~B @T NжжjJ ?hhB P TжжjJ ?}}B P TжжjJ ?}B P TжжjJ ?}B P TжжjJ ?H P 0޽h ? *.3ſ*.3|___PPT10i.p+D='  = @B +? 0 >>A^b>(  \r \ S  ?4   = c ^ #"ZN g^ B ?"`S(   k2    @HP f^ BL ?"`( S  k-    @HPR e^ B ?"`(    Nikki - contact person at Manvik!! Z         @HP K^ B ?"`Sq _-    @HP J^ B ?"`Sq _2    @HP I^ B ?"`q 5Just keep going the way they are don't change a thing66  6  @HP H^ < ?"`Sq  _-    @HP G^ <! ?"`qS  _2    @HP& F^ <0 ! ?"`q  HJust keep up the good work overall/am happy enough with what there doingII  I  @HP E^ B ! ?"`S  _2    @HP D^ BT! ?"` S _-    @HP1 C^ B&! ?"`  MJust one thing....In the customer service, has to be availability of vehiclesNN  N  @HP B^ <x0! ?"`S< _-    @HP A^ <9! ?"`S< _2    @HP @^ <4! ?"`< {Keep plenty spare part in stock      @HP ?^ BK! ?"`S< _-    @HP >^ BP=! ?"`<S _2    @HP  =^ B`^! ?"`< )Keep up there high standards of service/0**  *  @HP <^ <f! ?"`Sn _2    @HP ;^ <o! ?"`Sn _-    @HP :^ <y! ?"`n nKeep up there work    @HPg ^ B! ?"`ScHVNF___PPT9(   MANVIK UKF x" dZ f F  @HPm ^ B\! ?"`cSHVNF___PPT9(  MANVIK IRELANDFx" dZf F  @HP]  ^ Bd! ?"`cHVNF___PPT9(  wDp" dZf F  @HP2  ^ <!  ?"`SHF>6___PPT9 b61.x" dZB  @HPR ^ <!  ?"`HSVNF___PPT9(  r60>x" dZb B  @HPX ^ B!  ?"`HVNF___PPT9(  rBase<p" dZb B  @HP &\ BTr!  ?"`S  _-    @HP %\ B|!  ?"` S _2    @HP $\ B!  ?"`  jNo    @HP #\ <! ?"`S (  _-    @HP "\ <! ?"` S(  _2    @HP@ !\ <! ?"` (  bNeed to keep tuned in to peoples needs - what they need, help them with their special requirementscc  c  @HP  \ B! ?"`S   _-    @HP \ B# ?"` S  _2    @HP- \ B0 # ?"`   IMost important would be if there was a deadline and the deadline is kept/JJ  J  @HP \ < # ?"`S   _-    @HP \ <T# ?"` S  _2    @HP \ <<)# ?"`   6Loyalty, if you like/ well like you know when you re providing a good service, you know loyalty would rate very highly on anything i do, i deal with people who can be a big firm or an individual so its important i stay loyal and them too    @HP \ B1# ?"`Sd   _-    @HP \ B;# ?"`d S  _2    @HP \ BD# ?"`d   i I don't know     @HP \ <M# ?"`S d  _-    @HP \ <V# ?"` Sd  _2    @HP1 \ <X# ?"` d  SKeeping us informed in new stuff coming in and the sales comes to us rather ring upTT  T  @HP \ B0j# ?"`S  _2    @HP \ B868;e7(  dr d S # ?4   #  7 k e #"RFmm~m~ ye <! ?"`[u '  _2    @HP xe <# ?"`u ['  _-    @HP we <l# ?"`u '  f Promptness      @HP ve B# ?"`[ u  _2    @HP ue B# ?"` [u  _-    @HPR te B# ?"` u  TProbably keep Alec in employment!! / Probably the availibility of spot hire vehiclesUU &2     @HP se <D$ ?"`[j   _2    @HP re < $ ?"`j [  _-    @HP qe <@$ ?"`j   ^Preserve...After sales service/ that could mean reacting to breakdowns/ no i just think that the hiring of a vehicle is the easy part, the service back up is the harder part, its the difference between using them again or not so its the biggest factor for us    @HP pe B $ ?"`[q j  _-    @HP oe B)$ ?"`q [j  _2    @HPv ne B\+$ ?"`q j  Preserve, well id keep the communication lines the way they are maybe improve and on-going issues that they keep dealing with individual companies    @HP Re B#$ ?"`[ _-    @HP Qe B F$ ?"`[ _2    @HPH Pe B@O$ ?"` dNo idea i just think of what i need myself/ when i want something done i get it done straight away/0ee  e  @HP Oe BX$ ?"`[b _2    @HP Ne Ba$ ?"`[b _2    @HP Me Bj$ ?"`b bNo one    @HPe e Bt$ ?"`[kdVNF___PPT9(   MANVIK UKD h" d f F  @HPk e Bo$ ?"`k[dVNF___PPT9(  MANVIK IRELANDDh" df F  @HP[ e BĊ$ ?"`kdVNF___PPT9(  uB`" df F  @HP0 e <$  ?"`[dF>6___PPT9 `61,h" dB  @HP0 e <$  ?"`d[F>6___PPT9 `60,h" dB  @HPV e B$  ?"`dVNF___PPT9(  pBase:`" db B  @HP d <$ ?"`[  _-    @HP d <<$ ?"` [ _2    @HP d <h$ ?"`  rService communications    @HP d Bt$ ?"`['   _2    @HP d B0$ ?"`' [  _-    @HPN d B`$ ?"`'   jReliability/ actually giving a service to the customer, actually giving a reliable service to the customerkk  k  @HP d <$ ?"`[xq  _-    @HP d < $ ?"`x[q  _2    @HPi d <D$ ?"`xq  Preserve, keep going on, is that what u mean?....Their good attitude towards customers, good approach, very approachable, easy to talk to//    @HP d B% ?"`[x _-    @HP d B % ?"`[x _2    @HP d B% ?"`x nPersonal relations    @HP d << % ?"`[F _2    @HP d <l)% ?"`F[ _-    @HP d <2% ?"`F yPersonal face to face contact    @HP d B,% ?"`[F _2    @HP  d BD% ?"`[F _-    @HPK  d BF% ?"`F MOne [articulate individual - Nikki in customer service, and David in WastetecNN &E    @HP  d <X% ?"`[ _-    @HP  d <@a% ?"`[ _2    @HP  d <Hc% ?"` AOh god i don't know/ i don't know/ good back up service / supportBB  B  @HP d Bs% ?"`[b _2    @HP d B }% ?"`b[ _-    @HP d B% ?"`b cNothing    @HPfB 9d 6jJ ?kkfB Jd 6jJ ?fB Kd 6jJ ?kfB Ld 6jJ ?kfB Md 6jJ ?[k[fB Nd 6jJ ?k`B e 0jJ ?`B e 0jJ ?ddH d 0޽h ? *.3ſ*.3|___PPT10i.͍+D=' $ = @B +p: 0 99;C9(  x  c $Ld% ?4   %  _8  C #"RFmm~m~  <`% ?"`[K   _-    @HP  <\% ?"`K [  _2    @HP  <$ % ?"`K   6The guy in the stores, Christy/ he's just very helpful77  7  @HP  B% ?"`[ K  _2    @HP  B% ?"` [K  _-    @HP   B,% ?"` K  sThe good communication.    @HP   <h% ?"`[   _2    @HP   <$% ?"` [  _-    @HP   <% ?"`   rthe good communication    @HP   B4% ?"`[5   _2    @HP  Bd% ?"`5 [  _-    @HP;  B& ?"`5   WThe fact that they're sort of always available no matter what time of day it is to helpXX  X  @HP  BD & ?"`[ _-    @HP  B & ?"`[ _2    @HP\  B& ?"` xShould preserve...Their customer relations, yeah they try strongly there, dealing with accounts and sales people is fineyy  y  @HP  B*& ?"`[ _2    @HP  B& ?"`[ _-    @HPu  B`>& ?"` Still preserve....The way they are, they're pretty friendly, keep you updated, have the products and knowledge which is important to the customer    @HPe  BG& ?"`[VNF___PPT9(   MANVIK UKD h" d f F  @HPk  BR& ?"`[VNF___PPT9(  MANVIK IRELANDDh" df F  @HP[  B^& ?"`VNF___PPT9(  uB`" df F  @HP0  <g&  ?"`[F>6___PPT9 `61,h" dB  @HP0  <o&  ?"`[F>6___PPT9 `60,h" dB  @HPV  BXp&  ?"`VNF___PPT9(  pBase:`" db B  @HP  <& ?"`[  _-    @HP  <H& ?"` [ _2    @HP  <& ?"`  The team coffee machine / keep up the good work... The way they deal with us, the professionalism, give me a call if they're ever looking for a transport manager!    @HP  B& ?"`[   _-    @HP   Bd& ?"` [  _2    @HP( ! B& ?"`   DThe quality of service they are producing at the moment or providingEE  E  @HP " <& ?"`[ 5  _-    @HP # <& ?"` [5  _2    @HP $ <& ?"` 5  'The face to face contact/speedy service((  (  @HP % B& ?"`[   _2    @HP & B& ?"` [  _-    @HP ' BL& ?"`   zThe face to face communication    @HP ( <& ?"`[   _2    @HP ) <<& ?"` [  _-    @HP * <' ?"`   The excellent communications/ yeah they are always open, honest and upfront with everything that they communicate to us, they never make false promises and they deliver when they say they will    @HP + B' ?"`[X  _2    @HP , B' ?"`X[  _-    @HP# - BP' ?"`X  ?The ability to deliver on time i suppose, they are good at that@@  @  @HP . <<,' ?"`[X _-    @HP / <l5' ?"`[X _2    @HPa 0 <t7' ?"`X [Thats hard to tell, i dont know / well communications, they just need to come back to us / \\ 4   B  @HP 1 B0I' ?"`[ _2    @HP 2 B`R' ?"`[ _-    @HP 3 B]' ?"` That they re professional and helpful when we get orders or contact them they sort out the problems very quicklt and there easy to deal with &i    @HPfB 4 6jJ ?fB 5 6jJ ?fB 6 6jJ ?fB 7 6jJ ?fB 8 6jJ ?[[fB 9 6jJ ?`B : 0jJ ?`B ; 0jJ ?H  0޽h ? *.3ſ*.3|___PPT10i.͍+D=' & = @B +< 0 *;"; ;?:(  x  c $8' ?4   '  :  ? #"RFmm~m~  <& ?"`[:   ]2    @HP  <@~' ?"`: [  ]-    @HP  <h' ?"`:   zTo reduce the delivery charges    @HP  B' ?"`[A :  ]-    @HP  B ' ?"`A [:  ]2    @HP   B' ?"`A :  To keep there customer informed/ when you place an order you don't have to keep ringing to see when the bins are going to get picked up/ try to get the information for when the bins are available    @HP   <' ?"`[H A  ]-    @HP   <' ?"`H [A  ]2    @HPH   <' ?"`H A  PTheir customer service is very poor/well the promise everything but give you nothing/there s a serious problem with their account and they are ripping ppl off for parts &    @HP   B8' ?"`[O H  ]-    @HP  B(' ?"`O [H  ]2    @HP  B0' ?"`O H  They should talk to there customers when there customers need to talk to them/if we ring its urgent we want to speak to them then and there not on Monday morning    @HP  B' ?"`[ ]-    @HP  B' ?"`[ ]2    @HPN  B' ?"` jThe thing about treating customers right you said earlier on, they should preserve that, respect customerskk  k  @HP  B( ?"`[ ]-    @HP  B ( ?"`[ ]2    @HPL  Bt( ?"` hTheir communication with the people that have the hands on experience with the vehicles/ the engineers/ ii  i  @HPe  B#( ?"`[VNF___PPT9(   MANVIK UKD h" d f F  @HPk  B.( ?"`[VNF___PPT9(  MANVIK IRELANDDh" df F  @HP[  B9( ?"`VNF___PPT9(  uB`" df F  @HP0  <6___PPT9 `61,h" dB  @HP0  <K(  ?"`[F>6___PPT9 `60,h" dB  @HPV  BXL(  ?"`VNF___PPT9(  pBase:`" db B  @HP  <HQ( ?"`[ ]2    @HP  <g( ?"`[ ]-    @HPj  <i( ?"` Well at the moment they are very good at the sales rep end, promising what the deliver, they provide the vehicles but they lack on paperwork    @HP  B4b( ?"`[  ]2    @HP   BH( ?"` [ ]-    @HP ! B( ?"`  uUp to date vehicles / yes    @HP " <؇( ?"`[V O  ]-    @HP # <( ?"`V [O  ]2    @HP $ <ԩ( ?"`V O  They should keep up the service you know/ well it would be, i deal with parts and they're good for that with me, they supply parts for me they're good at that, prompt and efficient.    @HP % B( ?"`[V  ]-    @HP & B( ?"`[V  ]2    @HP& ' B( ?"`V  They need the communication and to keep deadlines as promised/ they dont communicate enough back and they make unmakable deadlines for themselves, if they give a deadline they should meet it/ em, just they're quality if technicians is very good ZD  '   H  3  @HP ( <( ?"`[d ]-    @HP ) <( ?"`d[ ]2    @HP6 * <( ?"`d XThey could have a few more branches around the country instead of just cork and dublin/0YY  Y  @HP + B( ?"`[d ]-    @HP , B( ?"`[d ]2    @HP$ - B) ?"`d &There very good very good to wotk with'' &    @HP . <( ?"`[ ]2    @HP / <\) ?"`[ ]-    @HP. 0 <d) ?"` PThere communication/make sure that they keep you informed like in the accounts/0QQ  Q  @HP 1 B() ?"`[ ]-    @HP 2 B1) ?"`[ ]2    @HP 3 Bl3) ?"` ;Their technical expertise and relaying that to the customer<<  <  @HPfB 4 6jJ ?fB 5 6jJ ?fB 6 6jJ ?fB 7 6jJ ?fB 8 6jJ ?[[fB 9 6jJ ?`B : 0jJ ?`B ; 0jJ ?H  0޽h ? *.3ſ*.3|___PPT10i.͍+D=' ( = @B +z; 0 ::0;@!:(  x  c $S) ?4   )  i9  @ #"RFmm~m~  <pU) ?"`[L   _-    @HP  <c) ?"`L [  _2    @HP<  <$' ?"`L   ^Well the length of time in coming back to us is falling to a problem/ well customer relations/__  _  @HP  B) ?"`[S L  _-    @HP  B~) ?"`S [L  _2    @HP   B܀) ?"`S L  'Well it's just their book work and inviting is very up to date. Their pricing is very efficient and they are very courteous, ie returning calls or requesting copies of invoices. &}  3  @HP   <) ?"`[ S  _2    @HP   <) ?"` [S  _-    @HP   < ) ?"` S  #Well it would be customer focus/ no$$  $  @HP   B4) ?"`[   _2    @HP  B) ?"` [  _-    @HPX  B) ?"`   tWell i mean there s is nothing in particular i can suggest;;  ;  @HP  B) ?"`[ _-    @HP  B) ?"`[ _2    @HP  B) ?"` 6Well customer service again I m not a customer I m more a customer of theirs/ it doesn't apply in a sense/ nonn  n  @HP  BP) ?"`[ _2    @HP  BP) ?"`[ _-    @HP  B\) ?"` 8Well I mean there is nothing in particular i can suggest99  9  @HPe  B+ ?"`[VNF___PPT9(   MANVIK UKD h" d f F  @HPk  Bx + ?"`[VNF___PPT9(  MANVIK IRELANDDh" df F  @HP[  B<+ ?"`VNF___PPT9(  uB`" df F  @HP0  <"+  ?"`[F>6___PPT9 `61,h" dB  @HP0  <,+  ?"`[F>6___PPT9 `60,h" dB  @HPV  B|/+  ?"`VNF___PPT9(  pBase:`" db B  @HP  <+ ?"`[  _-    @HP  <I+ ?"` [ _2    @HP,  <R+ ?"`  NWell of course they're keeping up with innovation and new technology out thereOO  O  @HP  B[+ ?"`[   _-    @HP   Bd+ ?"` [  _2    @HPd ! Bg+ ?"`   Well they're very helpful and always willing to sort out a problem if you have one and they'll go out of their way to it for you    @HP " <Xx+ ?"`[V   _-    @HP # <`+ ?"`V [  _2    @HP $ <h+ ?"`V   NWell customer service again I m not a customer im more a customer of theirs/ it doesn t apply in a sense/ nomm &/  <  @HP % B+ ?"`[V  _-    @HP & B0+ ?"`[V  _2    @HP2 ' B8+ ?"`V  NWell of course they're keeping up with innovation and new technology out thereOO  O  @HP ( <+ ?"`[ _-    @HP ) <+ ?"`[ _2    @HP^ * <$+ ?"` Well they're very helpful and always willing to sort out a problem if you have one and they'll go out of their way to it for you    @HP + BX+ ?"`[ _-    @HP , B+ ?"`[ _2    @HPB - B+ ?"` ^Well the length of time in coming back to us is falling to a problem/ well customer relations/__  _  @HP . <$+ ?"`[ _-    @HP / <,+ ?"`[ _2    @HP 0 <4+ ?"` 'Well it's just their book work and inviting is very up to date. Their pricing is very efficient and they are very courteous, ie returning calls or requesting copies of invoices. &}  3  @HP 1 B, ?"`[ _2    @HP 2 B, ?"`[ _-    @HP 3 B, ?"` #Well it would be customer focus/ no$$  $  @HPfB 4 6jJ ?fB 5 6jJ ?fB 6 6jJ ?fB 7 6jJ ?fB 8 6jJ ?[[fB 9 6jJ ?`B : 0jJ ?`B ; 0jJ ?H  0޽h ? *.3ſ*.3|___PPT10i.͍+D=' ) = @B +B= 0 Y<Q<@Aǃ;(  4x 4 c $$, ?4   ,  1; - ǃ #"ZN}O- 7 <t3, ? c2    @`` 7 <' ? c-    @``  7 <H, ?- Follow up service / breakdowns, sometimes we do it and sometimes they just get contractors rather than manvik being pressurised a bit, they could come out quicker &h  6  @``  7 B6___PPT9 f61.x" dPB  @``( 6 <- ?tF>6___PPT9 f60.x" dPB  @``N 6 BT . ?-tVNF___PPT9(  vBase<p" dPb B @``^ 6 B. ?tVNF___PPT9(   MANVIK UKF x" dP f F @``c 6 B. ?tVNF___PPT9(  MANVIK IRELANDFx" dPf F @``S 6 B). ?-tVNF___PPT9(  {Dp" dPf F @``fB  | 6jJ ?-ttfB | 6jJ ?fB | 6jJ ?fB | 6jJ ?-lB | <jJ ?-lB | <jJ ?--lB  | <jJ ?lB | <jJ ?-H 4 0޽h ? *.3ſ*.3|___PPT10i.pg+D=' . = @B +Q 0 PPTO(  lr l S P. ?4   .  N U a  #"^RU a  Z` . жж?"`#  ]2    @HP  ZK. жж?"`8# ]-    @HP  ZM. жж?"`U#8 #I don't know, you make something up$$  $  @HP i T\. жж?"`5 ;  ]-    @HP h T,f. жж?"`85 ;  ]2    @HP g T4h. жж?"`U5 8;  RI don't know / they could, they just need to listen to the outside person as well you know. Some of them if i'm asking for this or that, they're too in a hurry so they send you the wrong thing, they never listen properly &l  n  @HP f Z{. жж?"` 5  ]2    @HP e Z. жж?"`8 5  ]5    @HP d Z. жж?"`U 85  h I don't know      @HP c T`. жж?"`   ]2    @HP b T. жж?"`8  ]-    @HP] a T. жж?"`U8  gI don't really know because I've not really had a bad experience with them/ no nothing comes to mind.//hh  h  @HP ` Z . жж?"`S  ]-    @HP _ Z. жж?"`8S ]2    @HP  ^ Z`. жж?"`US8 lI don't know/ no    @HP ] T. жж?"` S ]-    @HP \ T. жж?"`8S ]2    @HP: [ TH. жж?"`U8S DI don't know, not at all, like i say i only sometimes deal with themEE  E  @HP Z ZD. жж?"`  ]3    @HP Y Zd. жж?"`8 ]-    @HP X Z. жж?"`U8 tI cant think of anything    @HP U Z/ жж?"` _VNF___PPT9(   MANVIK UKF x" dP f F @HP S Z/ жж?"`8_VNF___PPT9(  MANVIK IRELANDFx" dPf F @HPu Q Z/ жж?"`U8_VNF___PPT9(  wDp" dPf F @HPJ O T@$/ жж?"`_ F>6___PPT9 b61.x" dPB  @HPJ M T4'/ жж?"`8_F>6___PPT9 b60.x" dPB  @HPp K Z/ жж ?"`U_8VNF___PPT9(  rBase<p" dPb B @HP w Z@/ жж ?"` a ]2    @HP w ZI/ жж ?"`8a ]-    @HP. w ZdK/ жж ?"`U8a 2I don't know/ no because i cant put it to the test33  3  @HP w Tx\/ жж?"` # ]-    @HP w T\e/ жж?"`8 # ]2    @HPh w Tdg/ жж?"`U 8# rI don't know, they re fairly spot on you know what i mean::  :  @HP w Zw/ жж?"`}   ]-    @HP w Z/ жж?"`8}   ]2    @HP w Z/ жж?"`U} 8  oI don't know, i suppose, what could they do?! Our end of the business is only a small thing of what they do / wait til i see....Well for what we buy they could improve on the spare parts and stocking of the PTOs that we use @s  Y     @HP w Tl/ жж?"` }  ]2    @HP w T/ жж?"`8 }  ]-    @HPN w T/ жж?"`U 8}  XI don't know, greater communication perhaps use the internet for bulletins, briefing etcYY  Y  @HP w Zt/ жж?"`;   ]-    @HP w Z/ жж?"`8;   ]2    @HPd w Z/ жж?"`U; 8  hI don't know i don t do that much dealings with them55  5  @HP w T / жж?"`p  ]-    @HP w TP/ жж?"`8p ]2    @HP w T/ жж?"`Up8 lI haven't a clue    @HP w Z/ жж?"` p ]2    @HP w Z/ жж?"`8p ]-    @HP$ w Z/ жж?"`U8p (Have more equipment available/ vehicles ))  )  @HP w T0 жж?"`.  ]-    @HP w T 0 жж?"`8. ]2    @HP w T0 жж?"`U.8 vGod, i actually don't know    @HP w Z!0 жж?"` . ]-    @HP w Z*0 жж?"`8. ]2    @HP[ w Z|40 жж?"`U8. _Getting parts faster, although i know its not their fault they often have to order from abroad/``  `  @HP }w T=0 жж?"`  ]2    @HP |w TF0 жж?"`8 ]-    @HP {w TP0 жж?"`U8 Get more Nikkis &     @HP~B  NжжjJ ?88~B  NжжjJ ?~B L NжжjJ ?U ~B R NжжjJ ?U_ _B b TжжjJ ?U B  TжжjJ ?Ua aB k TжжjJ ?UU; B  TжжjJ ?UUB m TжжjJ ?88; B o TжжjJ ?; B q TжжjJ ?  ; B  TжжjJ ?  ~B  NжжjJ ?8; 8#~B  NжжjJ ?; #B  TжжjJ ?U#UB  TжжjJ ?U; U#B  TжжjJ ?UUaB  TжжjJ ?8#8~B  NжжjJ ?88aB  TжжjJ ?#~B  NжжjJ ?aB  TжжjJ ? # B  TжжjJ ? ; #B  TжжjJ ?  aH l 0޽h ? *.3ſ*.3|___PPT10i.0X6+D=' . = @B +K 0 JJ IJUJ(  r t S `0 ?4   0  I xe J #"ZNH?ex ! Tw0 PFPF?"`T   _2    @HP   TĀ0 PFPF?"`T   _-    @HP  Tԋ0 PFPF?"`xT   }!I think to pass on order numbers quicker we need the numbers to process the they ask us to do to a prompt the action when we fax the numbers in when we do work for them we service there vehicles we need to invoice them but in order for us to do that they need to put the numbers in quicker""  "  @HP  Zؔ0 PFPF?"` T  _2    @HP  Z0 PFPF?"` T  _-    @HPi  Z0 PFPF?"`x T  mI think from my point of view, their after sale service/ being maintenance of vehicles after we've hired themnn  n  @HP~  Z0 жж?"`eVNF___PPT9(   MANVIK UKD h" d f F @HP ~ Z0 жж?"`eVNF___PPT9(  MANVIK IRELANDDh" df F @HPs | Z0 жж?"`xeVNF___PPT9(  uB`" df F @HPH z T0 жж?"`wF>6___PPT9 `61,h" dB  @HPH x T80 жж?"`wF>6___PPT9 `60,h" dB  @HPn v Z0 жж ?"`xwVNF___PPT9(  pBase:`" db B @HP 1 T0 PFPF?"`. _-    @HP 0 T0 PFPF?"`. _2    @HP / T2 PFPF?"`x. vI'm happy enough with them    @HP . Z 2 PFPF?"` . _2    @HP - Z2 PFPF?"` . _-    @HP , Z02 PFPF?"`x . xI would not know cos we just hire they re just above average== &  )  @HP ( TX'2 PFPF?"`   _-    @HP ' T02 PFPF?"`   _2    @HPs & T;2 PFPF?"`x   }I suppose, they could give us a broader look at they're equipment/ like i see, i only have on one side, i only purchase parts~~  ~  @HP % Z$D2 PFPF?"`   _-    @HP $ Z,M2 PFPF?"`   _2    @HP4 # Z4O2 PFPF?"`x   8I suppose more communication/ with the engineers i guess99  9  @HP " T_2 PFPF?"`   _-    @HP ! Th2 PFPF?"`   _2    @HP[   Tj2 PFPF?"`x   eI suppose have, we mostly deal with Dublin so if they had a depot in cork would be an important issueff  f  @HP  Z{2 PFPF?"`N   _2    @HP  Z 2 PFPF?"`N   _-    @HPk  Z2 PFPF?"`xN   oI suppose fair knowledge of various appliances and things work - increase knowledge in certain area like lifts pp  p  @HP  T2 PFPF?"`N  _-    @HP  TL2 PFPF?"`N  _2    @HP  TT2 PFPF?"`xN  8I mean, they re very good and they keep good contact, in the long term just to maintain contact with customersoo  o  @HP  ZX2 PFPF?"` _2    @HP  Z2 PFPF?"` _-    @HPD  Z2 PFPF?"`x HI honestly don t know to be truthful%%  %  @HP  T2 PFPF?"`~ _-    @HP  T 2 PFPF?"`~ _2    @HPZ  T2 PFPF?"`x~ dI have no problem with them so i don t really know33  3  @HP  Z2 PFPF?"`~ _2    @HP  Z2 PFPF?"`~ _-    @HP  ZD3 PFPF?"`x~ I don t think, we haven t had any bad experience with them, we ve no complaintsPP  P  @HP  T 3 PFPF?"`G _2    @HP  Tl3 PFPF?"`G _-    @HP2  T3 ?"`xG <I don t think they can improve    @HP   Z $3 PFPF?"`G _2    @HP   Z(-3 PFPF?"`G _-    @HP:   Z63 PFPF?"`xG >I don t think there is anything      @HP   Z/3 PFPF ?"` _2    @HP   ZxH3 PFPF ?"` _-    @HP  ZJ3 PFPF ?"`x I don t really know to be honest, all being well i cant really fault themJJ  J  @HP  Z([3 PFPF?"`w _2    @HP  ZXd3 PFPF?"`w _-    @HP  Zm3 PFPF?"`xw zI don t know/no    @HP~B  NжжjJ ?e ~B  NжжjJ ?e ~B w NжжjJ ?xww~B } NжжjJ ?xB  TжжjJ ?xeeB  TжжjJ ?xB + TжжjJ ?x.x~B , NжжjJ ?.~B . NжжjJ ?.B 0 TжжjJ ?.B 2 TжжjJ ?x x.B  TжжjJ ?xex B 3 TжжjJ ? .B 5 TжжjJ ? .B 7 TжжjJ ? .B  TжжjJ ?e H  0޽h ? *.3ſ*.3|___PPT10i.)I+D=' 0 = @B +Z 0 YY@]Y(  r $ S K3 ?4   3  X blQw  #"bVQlbQ l ZD3 PF?"` Q1  _2    @HP k Zx3 PF?"` 1  _-    @HP j Z3 PF?"`b 1  }!Listening to what you have to say""  "  @HP i ZԢ3 PF ?"`- Q  _2    @HP h Z3 PF ?"`-   _-    @HP{ g Z3 PF ?"`b-   listen more/ nah i just think that they need to take into account everything that happens to a customer and any comment we have    @HP e Z3 PF?"` Q  _-    @HP d Z3 PF?"`   _2    @HP c Z3 PF?"`b   Meeting their deadlines/ well its very difficult but I m in the process of purchasing in excess of 4million euro worth of vehicles from them, not one deadline has been met and our schedule has been completely readjusted, but i do appreciate that there are aload of moving parts like they could be let down by suppliers too.EE &  ?  @HP b ZH3 PF ?"`1 Q  _-    @HP a Z83 PF ?"`1   _2    @HP\ ` Z@3 PF ?"`b1   `Maybe provide more info through newsletters or emails to keep us informed on updating technologyaa  a  @HP B Z3 PF?"` Q-  _-    @HP A Z4 PF?"` -  _2    @HPZ @ Zd4 PF?"`b -  ^Lighten up a bit on the accounts, the credit control, ease off on that// on the credit control__  _  @HP ? Z4 PF ?"`) Q  _2    @HP > TX4 PF?"`)   _-    @HP_ = T!4 PF?"`b)   iKeep us informed a bit better than they do, they're quite good though, always room for improvement there/jj  j  @HP < Z<34 PF?"` Q)  _-    @HP ; Z\;4 PF?"` )  _2    @HP : Z(E4 PF?"`b )  nKeep them informed    @HP 2 ZN4 жж?"`lQ@VNF___PPT9(   MANVIK UKF x" dP f F @HP 0 ZZ4 жж?"`l@VNF___PPT9(  MANVIK IRELANDFx" dPf F @HPu . Zc4 жж?"`bl@VNF___PPT9(  wDp" dPf F @HPJ , T|n4 жж?"`@QF>6___PPT9 b61.x" dPB  @HPJ * T e4 жж?"`@F>6___PPT9 b60.x" dPB  @HPp ( Z<4 жж ?"`b@VNF___PPT9(  rBase<p" dPb B @HP % Z<4 PF ?"` Qw _-    @HP $ Z|4 PF ?"` w _2    @HP # Z4 PF ?"`b w nMore communication    @HP " T\4 PF?"`% Q  _-    @HP ! T4 PF?"`%   _2    @HP   T4 PF?"`b%   &Just maybe - keeping more to deadlines''  '  @HP  Z4 PF?"`CQ%  _2    @HP  Z4 PF?"`C%  _-    @HP  Z4 PF?"`bC%  Its the specialised equip, such as a glass loader. They didn't have one when we asked them, i fully understand if they don't have them cuz they're area &    @HP  T4 PF?"`QC _-    @HP  T4 PF?"`C _2    @HP   T$4 PF?"`bC qImproving reply speed    @HP  Z`4 PF?"`Q _-    @HP  Z5 PF?"` _2    @HP  Z5 PF?"`b Improve.. Maybe get fitter stations in the west of Ireland/ meaning, well if the lorry got broken down that we wouldn't have to wait for them to come from Dublin to get it fixed    @HP  T(5 PF?"`]Q _-    @HP  T 5 PF?"`] _2    @HPV  Tp*5 PF?"`b] `Improve their service and improve their communication with customers on service/ delivery times/aa  a  @HP  Z835 PF?"`Q] _2    @HP  Z@<5 PF?"`] _-    @HP  ZH>5 PF?"`b] 2I m quite satisfied nothing really I m happy with them with the sales people ringing me keeping me informedll  l  @HP  TO5 PF?"`MQ _2    @HP  T(X5 PF?"`M _-    @HP  Ta5 PF?"`bM &I m not sure really    @HP   ZTj5 PF?"`QM _-    @HP   ZXs5 PF?"`M _2    @HP   Zu5 PF?"`bM I m happy with the way things are i would ask them to change anythingFF  F  @HP   Tp5 PF?"`IQ _-    @HP   T5 PF?"`I _2    @HP  T\5 PF?"`bI | I m happy enough    @HP  Z 5 PF?"`QI _2    @HP  Z5 PF?"`I _-    @HP+  Z@5 PF?"`bI /If there is one thing, i cant think what it is.00  0  @HP~B  NжжjJ ?l ~B  NжжjJ ?l ~B / NжжjJ ?b@Q@B ) TжжjJ ?bQB  TжжjJ ?bwQwB k TжжjJ ?blQlB D T